Our returns process is designed to ensure a problem-free experience for our customers.
- Contact us within 14 days from receipt of your order
- We will provide you with a returns number, address and instructions
- Returned items are thoroughly inspected on arrival and if accepted
- Your refund will be processed within 1-2 working days
Items being returned MUST be :
– Unused and in their original condition
– Complete including all fixings, paperwork and instructions
– Correctly packed and with their original packaging
(Inadequate packaging may lead to returned items being damaged, lost or rejected)
Non-Returnable Items :
– Any item damaged, worn, used, fitted or not in its original condition
– Any item altered, incomplete or tampered with
– Any item customised, personalised or made-to-order
The above items are not eligible for a refund or replacement and if returned, may incur a re-delivery or disposal charge
Delivery costs will be refunded if we are at fault, otherwise they will be deducted from any amount being refunded.
Customers are responsible for the cost of returning any items and are advised to use an insured and trackable service.