Returns Process

Please follow our returns process for a problem-free experience.

  • Notify us within 14 calendar days from receipt of your goods.
  • We will provide you with a returns number, address and instructions
  • Do not return any item until you have received a returns number from us.

Goods eligible to be returned MUST be
– In their original brand new condition i.e. not used or marked in any way.
– Complete including all fixings, paperwork, instructions and original packaging.

Goods that CANNOT be returned
We do not provide refunds or replacements for any item that
– Has been Fitted, Used or Worn
– Is Damaged, Marked or Stained
– Has been Altered or Tampered with
– Is returned incomplete or part of a set (partial returns are not permitted)
– Is customised, personalised or made-to-order e.g. tailored floor mats

If any of the above items are returned, a redelivery or disposal charge may be incurred.
All goods are inspected thoroughly on arrival.

Returning Goods
It is the customers responsibility to take care of their goods. Any goods being returned must be packed properly and with packaging suitable for protecting the goods during their return journey. Customers are advised to use an insured and trackable service. 4x4x4 are not liable for items being returned that are damaged or lost in transit.

Return Address
Goods must be returned to the address provided which is set up to process returned items quickly. Do not return any goods to our registered office address as they will not be accepted and may be lost.

Refunds
Refunds are normally processed within 1-2 days after the item has been returned, inspected and approved by 4x4x4.

Delivery Costs
The cost of delivering the goods to the customer will be refunded if we are at fault, otherwise the cost will be deducted from any amount being refunded. Customers are responsible for the cost of returning any items.

Full terms and conditions are available here